.925 Sterling Silver Heart Charm Pendant with Austrian Crystal and Lampwork Foil Glass

We sincerely thank you and appreciate your business. Our primary goal is to make you a satisfied customer. We understand though that in some cases you want to return the item for a refund or exchange, Here is our return policy.

• No restocking fee for a return item.
• If you return items purchased with theFREE Shipping offer, then you may be charged a shipping & Handling fee of$4.99.
• The returned item must be in our possession within 30 days of the date you received it.
• Rings that were engraved per your request cannot be returned.
• Returned items must be in the original condition, not used or altered and should be returned with all original packaging.
• All tag and inserts found on some of our items has to be intact.
• Misuse of our return policy will not be accepted. We reserve the right to refuse full refund for excessive returns by a customer.
• When sending items back please use delivery confirmation for your return package.
• Shipping and insurance cost are non refundable.
• Returns may take up10 business daysfor processing. We request your patience.
• We ask if you could please indicate the reason either EXCHANGE or REFUND for your return on the packing slip.
• Please leave us a feedback so we may provide better customer service.
• We would Love to hear from our customers.
• Please send all returns and exchange packages to address given below.

All wholesale purchases are final; however, exceptions can be made in some cases. Return authorizations will be made on a case-by-case basis. Returned items may be subject to a 15% restocking fee, deducted from the issued refund. Original shipping charges are non-refundable. Additionally, if a return is authorized, arrangements and costs of return shipping will be the responsibility of the customer.